Seller Protection

As a seller, when you sell your products online and deliver your services protection is necessary. We know this fact very well. We are here to protect you from the rude behavior of buyers and from events that are beyond your control. We always take action to protect all sellers from the abusive behavior of buyers. We ask sellers to maintain some activities which help us to provide them protection.

We ask sellers to maintain some activities which help us to provide them protection. - Maintaining professionalism when dealing with buyers. - Providing all the services properly that they promise to customers. -Reporting abusive activities. -Reporting about events that they cannot control.

*Find out Abusive, enforcement and provide protection -Zmac has an abusive buyer policy that allows the seller to take action against them. - As a seller, you can find the 'Report a buyer' function. - When we identify an abusive buyer, we won't provide them any facilities like sending returns. -We’ll automatically remove feedback and defects when we find a buyer has violated our policy -Feedback and defects are removed when you cancel a transaction because a buyer demands something not offered in the original listing

*Postage and delivery protections Quicker automatic feedback and defect removal when an item arrives late but tracking shows you shipped on time Feedback and defects are also removed when severe weather or carrier disruptions cause the item to arrive late.

*Seller Protection for returns (used items or damaged by the buyer) Providing refunds based on the condition of the returned item — you can deduct 50% or more than it from the refund for lost value. Learn more here We’ll remove feedback, defects, and open cases in our service metrics and we’ll try to solve any remaining issues with the buyer For more details, visit our help page.

*Protection when a buyer doesn't pay If buyers don’t pay straightly, it could just be that they are not experienced or are having problems with their payment system. Our detection methods help us identify high-risk buyers who might be purchasing several similar items at once. If this happens, before the transaction takes place, we will take action.

We find buyers that haven’t paid so we can automatically remove any negative or neutral feedback When an unpaid item case is closed without payment, we’ll block the buyer from leaving feedback and take action on their account Read our guide to Avoiding buyer issues for more guidance on what to do if a buyer doesn't pay

*Automatic protection against high-risk buy As a seller, your safety is protected by us seriously and we work to protect you from high-risk buyers. We can automatically remove feedbacks which are negative when the buyer is in violation of the Abusive Buyer policy.